Quality management systems
What ISO 9001 covers
ISO 9001 sets requirements for a quality management system that helps an organization provide products and services consistently, meet applicable requirements, and improve customer satisfaction. It applies to organizations of different sizes and sectors.
How the system works
An organization identifies its processes and responsibilities, evaluates risks and opportunities, sets measurable quality objectives, controls operations, monitors results, and acts when requirements are not met. Leadership, employee competence, internal audits, and management review all form part of the system.
Benefits of certification
An independent audit can provide evidence that the documented system is implemented. A functioning system may improve consistency, accountability, corrective action, and the ability to respond to customer needs. Certification does not guarantee that every individual product is defect-free.
Assessment areas
- Defined process ownership and documented information
- Customer requirements and performance measurement
- Internal audits, corrective action and management review
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